Position –

Officer/Executive – Customer Service/ Ramp/ Security – Delhi

 

Job Location – Delhi

 

Date of Interview – 4th Jan’2023

 

Registration Time – 8:00 AM to 9:00 AM (No candidates will be allowed after 9:00 AM for interview)

 

Interview Time – 10:00 AM to 7:00 PM

 

Interview Venue – Fortune Select Global, Global Arcade, M.G. Road, Gurgaon – 122 002, Haryana

 

Mandatory Documents required during interview. (Both Original & Photocopy)

1.      CV

2.      PAN Card

3.      Adhaar Card ( with Address)

4.      Passport ( with Address)

5.      Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

6.      Experience Letter and Salary Details ( in case of experienced candidates)

 

Eligibility Criteria:

1.   Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.

2.   If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3.   Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4.   Airport Operations Experience Preferred.

5.   No Visible Tattoo marks/ body art

6.   Interviewed Candidates can reapply after 6 months

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

d) For Cargo – efficient handling of outbound (domestic / international cargo) from the station and handling of inbound cargo arriving at the station.

 

B.  Preferable Requirement:

a)   For Customer Service – Well versed in Customer Dealing

b)   For Security – BASIC AVSEC, Screener, NCC Background

c)   For Ramp – Load & Trim License, 12th Science Background

Job Description –

Security –

Screeners & Basic Avsec certification preferred

Primary Responsibility:

 

You will be responsible for implementation of security policy and procedures laid down by the Company.

 

Mission:

 

To secure

·        Safe operation

·        Punctuality

·        Customer Satisfaction

·        Team efficiency

·        Cost control

·        Secure good working atmosphere and environment

 

Focus:

 

Manage safe and secure operations in accordance with security program and applicable procedures.

 

Functional Responsibilities:

·        Maintain standards as per Company requirements

·        Ensure effective threat assessment and response capability

·        Achieve department goals and follow up

·        Perform duties as per the Security Programme.

·        Maintain performance standards and follow up with your shift

·        Monitor continuously the Quality System and the level of conformance

·        Secure quality levels

·        Optimize resource

·        Aware of Emergency Response Procedures, rules and regulations

·        Acquire and maintain necessary skills required to perform job functions

·        Maintain work procedures as per company requirements

·        Carry out development dialogue with the Team leaders

• Control theft and pilferage of company property

Customer Service –

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

 

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

 

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

 

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure 

 

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

 

Ramp –

L&T & LO certification preferred

·        Confirm the ETA of the flight from OCC or System (Navitaire).

·        Take the bay no. from Apron and convey it to all the stations on R.T.

·        Ensure that you are at the bay D-20 mins with all the equipments required.

·        Note down the Touch down and Chocks and convey it on R.T.

·        Allign the ramp properly.

·        Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

·        Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

·        Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

·        After departure make sure that all the equipments are sent back to the transport yard.

·         Fill the ramp filling.

·        During the flight ensure everyone is smooth, safe and flight is on time.