Post Name Helpdesk Associate Date August 06, 2023 Short Info. As a Helpdesk Associate at NTT Data, you will be responsible for providing technical support and assistance to end-users, ensuring their IT-related issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting, problem-solving, and escalating issues when necessary, all while delivering exceptional customer service.
NTT DATA Services Recruitment 2023 Overview
| Company Name | NTT DATA Services |
| Post Name | Helpdesk Associate |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Information technology Consulting Outsourcing |
| Location | Bangalore |
| Category | sales |
| Official Website | NTT DATA Services |
| Salary | UPTo 3.0LPA + Incentives |
About NTT DATA Services Company
As a Helpdesk Associate at NTT Data, you will be responsible for providing technical support and assistance to end-users, ensuring their IT-related issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting, problem-solving, and escalating issues when necessary, all while delivering exceptional customer service.
Why You Should Join
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Education Requirement
- Bachelor’s degree in Information Technology or related field (preferred) or equivalent work experience.
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Microsoft Windows and Office applications.
- Familiarity with remote desktop support tools.
- Excellent customer service and communication skills.
- Ability to work collaboratively in a team and adapt to changing priorities.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Knowledge of ITIL or IT service management best practices is advantageous.
Skills Requirement
- This position may require occasional evening or weekend work to accommodate business needs.
- Ongoing professional development and training may be provided to enhance technical skills.