Job Title: Customer Care Collections Associate
Salary Package: ₹22,000 – ₹35,000 a Month
Company Name: NTT DATA
Job Location: Coimbatore, Tamil Nadu
Qualification : Bachelor’s Degree
Job Info :
In these roles you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM or 8:00PM to 6:00AM.(Will be adjusted based on US Daylight Savings)
- High school diploma
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions