Job Position: Trainee Analyst
Company Name: Mphasis
Qualification: Any Degree
Job Location: Pune
Salary: Rs. 2 to 4 LPA
Job Description:-
Any Graduate
Freshers
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests