Job Title: Support Engineer
Salary Package: ₹28,000 – ₹35,000 a Month
Company Name: Loadshare
Job Location: Bangalore, Karnataka
Qualification : Bachelor’s Degree
Job Info:
Job Description
- You have a strong customer focus & is proficient in SQL, Database, Excel
- You have worked in support for Cloud web based application & Android application
- You have used support tools like Freshdesk/Zendesk/Others Experience in a B2B SaaS organization
- You have a sharp troubleshooters mind & you can express problems, causes, diagnosis and solutions in a clear
- concise manner
- You have excellent spoken and written communication skills (English & Hindi)
- Responsibilities Resolving support Incidents, coming from various channels, in a timely and efficient manner
- Investigating the issues & conducting a root cause analysis to come up with corrective action & preventive action
- Supporting product team in new features & user challenges Interfacing with outside customers and vendors as and when required
- You will directly work with other engineering team to resolve problems & You will liaise with product developers to handle escalations.
Loadshare Networks is a technology driven, new age logistics company. We are building an asset
light integrated logistics network stitching together SMEs in the logistics sector using a proprietary
technology platform.
Our technology platforms power all legs of transportation for some of India’s largest clients through
deep integrations: On intracity logistics, our tech drives Food Delivery, Quick Commerce, eCommerce and
Grocery for all the majors. Our intercity technology powers Part Truck Load, Full Truck Load linehaul and
Warehousing for large enterprises. We also build strong supply facing apps and platforms for digitising
lakhs of Delivery Riders, Fleet Owners and Transporters to build out a fully connected supply chain
ecosystem.