Job Title: Customer Service Executive
Location: Mumbai
Business Unit: Retail Banking
Function: Customer Experience
Job Description:
Are you passionate about providing top-notch customer service and fostering a customer-centric culture? We are seeking a Customer Service Executive to join our team in Mumbai. In this role, you’ll be the face of our organization, dedicated to addressing the needs of our valued customers, partners, and stakeholders while representing our brand with the utmost professionalism.
Key Responsibilities:
As a Customer Service Executive, you will play a pivotal role in enhancing our service quality and driving customer focus within our organization. Your responsibilities will include:
- Exceptional Customer Service: Provide outstanding customer service by promptly resolving queries and issues, ensuring a positive customer experience, and facilitating organic growth.
- Strategic Vision: Develop and deploy strategies to improve service quality and stay ahead of industry developments, applying best practices for continuous improvement.
- Service Standards: Establish and enforce service procedures, policies, and standards. Analyze Management Information Systems (MIS) to enhance productivity and maintain accurate records of customer interactions.
- Team Development: Recruit, mentor, and empower customer service resources to excel in their roles. Foster an environment where employees can thrive.
- Budget Management: Adhere to and manage the approved budget, ensuring an orderly workflow according to priorities and efficient resource utilization.
- Customer Focus: Drive a customer-centric approach in the organization, increasing customer satisfaction, loyalty, and retention. Monitor and engage on social media platforms to actively participate in discussions.
- Effective Complaint Resolution: Collaborate with various stakeholders to swiftly and effectively resolve customer complaints, improving our brand’s image in grievance handling.
Educational Qualifications:
- Graduate: Any discipline
- Post Graduate: Any discipline
Experience:
- Minimum 2-3 years of experience in customer service
If you are ready to make a meaningful impact on customer service and want to be part of a team that values excellence and customer satisfaction, we encourage you to apply for this exciting opportunity. Join us in our mission to elevate service quality, drive customer engagement, and deliver exceptional experiences. Be an integral part of our journey to becoming the preferred choice for our customers.
Apply link: https://shorturl.at/puyKO