Post Name Service Assurance Officer Date August 25, 2023 Short Info. Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management
Kotak Mahindra Bank Recruitment 2023 Overview
| Company Name | Kotak Mahindra Bank |
| Post Name | Service Assurance Officer |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Financial Service |
| Location | Thane, Maharashtra |
| Category | Customer Service |
| Official Website | Kotak Mahindra Bank |
| Salary | UPTo 3.0LPA + Incentives |
About Kotak Mahindra Bank Company
Why You Should Join
Ø To respond to customer complaints/issues received on calls/emails and provide effective resolution
Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
Ø Seek advice and escalate the issue to relevant teams
Ø Co-ordinate and follow up with support teams for resolution of customer complaints
Ø To ensure that customers do not have to approach senior management for resolution of issues
Ø Maintain TAT of commitments given to customer
Ø Escalate the issue to higher ups whenever required
Education Requirement
Graduate
Skills and Requirements
Minimum 1-2 experience in customer service
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers