| Post Name | Service Assurance Officer |
| Date | October 18, 2023 |
| Short Info. |
Kotak Mahindra Bank is inviting applications for the position of Service Assurance Officer Here you are given complete information about the job. Must read the complete article for complete information. |
Kotak Mahindra Bank Recruitment 2023 Overview
| Company Name | Kotak Mahindra Bank |
| Post Name | Service Assurance Officer |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Financial services |
| Location | Maharashtra |
| Category | Retail Assets |
| Official Website | Kotak Mahindra Bank |
| Salary | UPTo 3.0LPA + Incentives |
About Kotak Mahindra Bank Company
Kotak Mahindra Bank Ltd. was established in 1985 under the name Kotak Capital Management Finance Ltd. Established. On April 8, 1986, the company name was changed to Kotak Mahindra Finance Ltd. changed. They started discounting bills. We entered the leasing and rental market in 1987.
Why Should You Join
The Kotak way of life includes a commitment to finding balance, meaning, and success both at work and outside of work. The right environment makes a difference.
Responsibilities
Respond to customer complaints/issues received via phone/email and provide effective resolutions
Handle escalations at level 1 and ensure complaints are resolved rather than further escalated.
Seek advice and escalate issues to relevant teams
Coordinate with and follow up with support team to resolve customer complaints
Ensure customer contacts management to resolve issues Avoid the need for contact
Maintain TAT on customer commitments
Escalate disclosures to supervisors as needed
Provide escalation data for team training needs and analysis maintain.
Education Requirement :
Graduate
Skills Requirement
At least 1-2 customer service experience
Excellent verbal and written communication skills
Flexibility to work 24 hours a day, 7 days a week, including Sundays and public holidays (7am to 8pm for women)
Location
- Thane, Maharashtra
How To Apply For a Kotak Mahindra Bank Service Assurance Officer
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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