Post Name Front Office Executive Date August 24, 2023 Short Info. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best.
JLL Recruitment 2023 Overview
| Company Name | JLL |
| Post Name | Front Office Executive |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | IT Company |
| Location | Noida |
| Category | Customer Service |
| Official Website | JLL |
| Salary | UPTo 3.0LPA + Incentives |
About JLL Company
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Why You Should Join
You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always look presentable.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
- Being familiar with lost and found procedures.
- Nominating and attending the training programs at site/ JLL office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Managing and participating in events, overlooking general maintenance and guest handling.
Education Requirement
Bachelor’s Degree
Skills and Requirements
- You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
- Good Communication skills with fluency in English and Hindi language is a must
- Willingness to work in flexible shifts, weekends and holidays is an added advantage
- Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.)