Job Title – Customer Success Intern
Qualification – B.E/ B.Tech
Company Name – Infeedo
Location – Delhi
Salary – Up to 30K Per Month (Expected)
Job Description:
What will you be doing?
CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.
This role offers exciting opportunities to interact with some senior industry leaders (CHRO’s, CXO’s) and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile by solving their issues and delighting them thanks to your simple, efficient, and caring communication.
What skills do you need?
Experience: 0-6 months
Critical Skills: Excellent communication, presentation, analytical skills.
Bonus Points
If you have shown initiative/drive and led projects or events previously
Hands-on experience with Google Sheets
Who will you work with?
Sam, Srikrithi and of course the rest of the jovial inFeedo team you’ll find at the end of this page.
Skills Required:
Excellent communication
Presentation Skills
Analytical Skills