Indigo Airlines Job Vacancy 2023 – Executive- Social Media Posts – Job In Gurugram

 Identify the need to assign the case to social out calling team or CR team basis the

sensitivity of the case.

 Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.

 Connect with the customers on a call to pacify the customers/social audience by giving proper resolution in line with policies and empowerment.

 Actively draft and publish communication for pro-active social care for customers.

 Flag off and report perceived threat on social media to the larger social group and stay

prepared with media statement.

 Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with

sensitive cases.

 Tag/Categorize the cases as per the respective departments.

 Share feedback with the respective departments/Airport wherever required.

 Build brand love and drive positive engagement on social media platforms.

 Manages social media volume with consistency and to manage their own quality of

responses.

 Develops engaging, creative, innovative content/ideas for regularly scheduled posts,

which enlighten audiences and promote brand-focused messages.

Qualification/Experience:

 Bachelor’s or Master’s Degree with upto 3 yrs of experience.

 Relevant experience upto 2 years in Customer Services, Complaints Handling, Online Reputation

Management – ORM is Preferred.