Job Title: Customer Care Associates.
Salary Package: Up to 1.75-2.25 Lacs P.A.
Company Name: IndiaMART
Job Location: Kolkata,West Bengal, Pune,Maharashtra, Delhi / NCR
Qualification: Any Graduation
Job Info:
IndiaMART is seeking Customer Care Associates to join our team. As a Customer Care Associate, you will be responsible for providing excellent customer service to our clients and resolving their queries promptly and efficiently. Your primary focus will be on ensuring customer satisfaction and maintaining a positive customer experience. You will be handling inbound calls, emails, and chat interactions, addressing customer concerns, and providing timely solutions. The role requires strong communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
Handle incoming customer queries and complaints via calls, emails, and chat interactions.
Provide prompt and accurate information to customers while maintaining a high level of customer service.
Address customer concerns, resolve issues, and ensure complete customer satisfaction.
Escalate complex queries to the appropriate departments for resolution.
Update customer information in the database accurately and efficiently.
Adhere to company policies and procedures to ensure compliance with service standards.
Collaborate with cross-functional teams to improve overall customer experience.
Qualifications and Requirements:
High school diploma or equivalent qualification.
Proven experience in a customer service role is a plus, but freshers with excellent communication skills are also encouraged to apply.
Strong verbal and written communication skills in English and [Specify other languages, if applicable].
Ability to handle multiple tasks simultaneously and work efficiently in a high-volume environment.
Strong problem-solving skills and the ability to think critically.
Excellent interpersonal skills and a positive attitude.
Benefits:
Competitive salary package.
Health and medical benefits.
Opportunities for career growth and professional development.
Friendly and inclusive work environment.
If you are passionate about delivering exceptional customer service and are looking for an exciting opportunity to grow your career, apply now to become a part of the IndiaMART team as a Customer Care Associate!