Job Position: Customer Service Associate
Company Name: IndiaMART
Qualification: 10 + 2/ Any Graduation
Job Location: Work From Home
Salary: Up to 3.4 LPA (Expected)
Job Description:
IndiaMART, India’s largest online B2B marketplace, is seeking dedicated individuals for the position of Customer Service Associate. As a Customer Service Associate at IndiaMART, you will be responsible for assisting customers and resolving their queries through various communication channels. Join our team and provide exceptional service to businesses across the country, all from the comfort of your home.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Understand customer needs and provide appropriate solutions or guidance.
Assist customers in navigating the IndiaMART platform and utilizing its features.
Escalate complex issues to the relevant departments for resolution.
Maintain accurate records of customer interactions and transactions.
Requirements:
Minimum 10 + 2 qualification or any graduation degree.
Excellent verbal and written communication skills in English and Hindi.
Strong customer service orientation and problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively.
Basic computer knowledge and familiarity with MS Office.
Good typing speed and accuracy.
Benefits:
Competitive salary package up to 3.4 LPA (expected), based on experience and qualifications.
Work-from-home arrangement with flexibility in location.
Comprehensive training programs to enhance your customer service skills.
Opportunity to work with India’s leading B2B marketplace.
Collaborative and supportive work environment.
Growth and advancement opportunities within the organization.
Employee benefits, including medical insurance, leaves, and more.
How to Apply:
If you have excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply for the Customer Service Associate position at IndiaMART. Please submit your updated resume through the IndiaMART career portal. Shortlisted candidates will be contacted for further rounds of the selection process.
Note: This job posting is specifically for the Customer Service Associate position at IndiaMART. For other job opportunities, please visit the IndiaMART career portal.
Join IndiaMART and play a vital role in assisting businesses across the country as a Customer Service Associate. Apply now and start your career in customer service with India’s largest online B2B marketplace.