Post Name Specialist-Client Services Date August 04, 2023 Short Info. To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market demanding. To provide timely support to all regional business stake holders and to manage their expectation which should be in tandem with client expectation
IDFC FIRST Bank Recruitment 2023 Overview
| Company Name | IDFC FIRST Bank |
| Post Name | Specialist-Client Services |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | multinational financial technology company |
| Location | Mumbai |
| Category | sales |
| Official Website | IDFC FIRST Bank |
| Salary | UPTo 3.5LPA + Incentives |
About IDFC FIRST Bank Company
To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market demanding. To provide timely support to all regional business stake holders and to manage their expectation which should be in tandem with client expectation. To avoid any financial and reputational risk of the bank, it is highly required a seasoned and experienced wholesale banker to monitor, control and to regulate the process
Why You Should Join
1. Establish and maintain relationship and provide added service to selected clients in supporting the business relationship.
2. Maintain and exercise control over allotted portfolios to ensure that services to customers are of the highest standard
3. Constantly monitoring customer quality in order to minimize the risk of loss to the bank
4. Continue to improve the client related processes related to CMS and general banking products
5. Responsible to handle escalation issue and iron out any processing gaps identified during post implementation period
6. Logging 100% SRs and ensure SRs are closed timely
7. Provide regular updates/share of knowledge on client in portfolio to the Client Service Team
8. Remain knowledgeable of changing industry and educate clients.
Education Requirement
- Bachelor’s Degree
Skills and Requirements
- ‘The client services operations team provides support in the management of client queries. This includes things like documentation maintenance, storage and retrieval of records, maintaining client accounts and performing any special requests using core banking software etc. With an ever-increasing array of complex products and services, you have to stay on top of complex databases and applications in order to assist in the delivery of customer service.