| Post Name | Phone Banking Officer |
| Date | Aug 23, 2023 |
| Short Info. | ICICI Bank has announced a job opportunity Phone Banking Officer. This is a great opportunity in India. |
ICICI Bank Recruitment 2023 Overview
| Company Name | ICICI Bank |
| Post Name | Phone Banking Officer |
| Job Type | Full Time, Regular |
| Experience | 0-1 years of experience |
| Qualification | Graduate |
| Last Date | September 20th, 2023 |
| Location | Mumbai- India |
| Official Website | icicibank.com |
| Salary | Up to 5LPA (Expected) |
About ICICI Bank
ICICI Bank is a prominent financial institution in India, renowned for its extensive range of banking and financial services. Established in 1994, ICICI Bank has grown to become one of the country’s largest and most trusted private sector banks. With a vast network of branches and ATMs across India, it offers a comprehensive array of services including personal banking, corporate banking, wealth management, and insurance. ICICI Bank is known for its innovative approach, technological advancements, and commitment to providing convenient and accessible banking solutions to its diverse customer base.
What is ICICI Bank Looking For
Are you a dynamic and customer-focused individual with a passion for providing exceptional service? Do you have a keen interest in the banking and financial industry? We have an exciting opportunity for you to join our team as a Phone Banking Officer. In this role, you will be an integral part of our customer engagement strategy, ensuring that our clients receive top-notch service and have their banking needs met seamlessly.
Responsibilities at ICICI Bank Recruitment 2023
- Handle customer complaints and queries with professionalism and empathy over the phone.
- Provide accurate and relevant information about our products and services to customers.
- Utilize your strong interpersonal skills to cross-sell various banking products to our valued customers, enhancing their banking experience.
- Develop a deep understanding of each customer’s profile, preferences, and banking behavior to personalize your service and identify potential sales opportunities.
- Maintain a customer-centric approach while identifying and capitalizing on revenue-driving opportunities.
- Uphold our commitment to customer satisfaction by keeping Net Promoter Score (NPS) as a core metric in all customer interactions.
Requirements For ICICI Bank Recruitment 2023
- Product and process knowledge
- Able to motivate a team
- Communication and management skills
- Analytical skills
- Result Oriented
- Service orientation
ICICI Bank Required Skills:
- Fluent in spoken English and Hindi, with exceptional communication skills.
- Willingness to work in rotational shifts to ensure seamless customer service.
- A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment.
How To Apply for ICICI Bank Recruitment 2023
To apply for Subject Matter Expert, follow these steps:
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button at this point and wait.
- On your screen, your application form will display.
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