ICICI Bank Job Recruitment 2023 – e-Relationship Manager Posts – Private Bank Job In Mumbai

As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products.

Job Description:

• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
• Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross selling and Up selling of products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
• Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
• Ensure coverage of customer base in accordance with business plans
• Expand base of new customers through referrals from existing customers

Key skills:

• Ability to manage relationships to improve relationship value of existing Clients
• Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
• Excellent communication Skills
• Self-driven with Sales bent of mind

Qualification :

• Graduate / MBA

Work Experience from any industry :

• Graduate with 3-6 years
• MBA with 0-3 years