Post Name Team Lead-Domestic Process Date August 07, 2023 Short Info. Hexaware is a global technology and business process services company. Our 28,000 Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With this purpose gaining momentum, we are well on our way to realizing our vision of being the most loved digital transformation partner in the world.
Hexaware Technologies Recruitment 2023 Overview
| Company Name | Hexaware Technologies |
| Post Name | Team Lead-Domestic Process |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | IT industry |
| Location | Pan India |
| Category | sales |
| Official Website | Hexaware Technologies |
| Salary | UPTo 3.0LPA + Incentives |
About Hexaware Technologies Company
Hexaware is a global technology and business process services company. Our 28,000 Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With this purpose gaining momentum, we are well on our way to realizing our vision of being the most loved digital transformation partner in the world. We also seek to protect the planet and build a better tomorrow for our customers, employees, partners, investors, and the communities in which we operate.
Why You Should Join
- Ensures adherence to contractual SLAs and manages the overall workflow within the team
- Analyses existing work practices (system and procedural) – identifies and implements changes in areas of improvement.
- Maintains Customer Centricity at all times in managing queues, resolving issues & queries.
- Handles all team issues, (e.g. People Management, Conflict Resolution and Administrative).
- Is responsible for ensuring Quality Controls and Checks are being carried out effectively
- Focuses on all around development of SMEs and team members (Mentoring & Grooming) along with performance management
- Facilitates liaison with clients to resolve issues and bridge Knowledge Gaps
- Conducts regular feedback sessions with Team Members.
- Is responsible for carrying out appraisals of Team Members
- Ensures Process Improvement activities are carried out on an ongoing basis and on time
- Management & communication of system issues/outages to stakeholders
- Change request management and follow up till closure
Education Requirement
Graduates (Any stream)
Skills Requirement
- Must be proficient in MS Office – Excel, Word and Power point and possess knowledge of Green Belt, Lean, and Scheduling etc.
- Should have sound knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools
- Should be well aware of Ecommerce industry & must have used it in daily professional life
- Usage Experience of e-Wallets like (Paytm/Momikwik/PhonePE) & have functional knowledge of the product