Job Title: Customer Support Executive
Salary Package: ₹20,000 – ₹25,000 a Month
Company Name: HCL Technologies
Job Location: Noida, Uttar Pradesh
Job Info :
HCL Is hiring for Fresher and experienced candidates for customer service.
Only 6 Months to 1 Year experience.
Excellent written and verbal English
Preference to Malayalam plus English candidates
Roles and Responsibilities
Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player
(1.) Attendance or Login Hours or Unscheduled Leave
(2.) Improving skill level through Self development or nominating training programs
Skill reverification Tests
(3.) Meeting Quality Scores
and bringing Innovation and Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.