Job Position: Customer Success Executive
Company Name: Groww
Qualification: Graduation
Job Location: Mumbai
Salary: up to ₹5 LPA*
Job Description:
Eligibility Criteria:
Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
50% cutoff – 10th, 12th and Graduation.
No backlogs and Gap years during education
Must be fluent in English and Hindi
Job Description:
Groww is hiring candidates for the post of Customer Success Executive.
Job Responsibilities:
Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
Preferred skill:
Familiarity with Object-oriented programming with Microsoft .Net (VB and C#), VBA, Java or similar
Familiarity with Microsoft SQL Server
Familiarity with API interaction
Strong use of Microsoft Office productivity tools including, Excel, Word, Access, and PowerPoint.
Ability to multi-task while managing deadlines, perform well under pressure, and work independently and as a part of a team.
Ability to succeed in a collaborative, start-up-paced environment.
Good business acumen and awareness of business trends.
The high degree of motivation, flexibility and creativity.
Interested and Eligible candidates can apply for this drive by clicking on Apply Now