| Post Name | Customer Success Executive |
| Date | Aug 21, 2023 |
| Short Info. | Groww has announced a job opportunity Customer Success Executive. This is a great opportunity in India. |
Groww Recruitment 2023 Overview
| Company Name | Groww |
| Post Name | Customer Success Executive |
| Job Type | Full Time, Regular |
| Experience | 0-1 years of experience |
| Qualification | Graduate |
| Last Date | September 20th, 2023 |
| Location | Pune |
| Official Website | groww.skillate.com |
| Salary | Up to 4LPA (Expected) |
About Groww
Groww is a leading online investment platform in India, dedicated to simplifying the process of investing for millions of individuals. With a commitment to financial inclusion and user empowerment, Groww provides a user-friendly platform for investment in mutual funds, stocks, and more.
What is Groww Looking For
Groww is seeking enthusiastic and customer-focused individuals to join our team as Customer Success Executives. We are looking for candidates who are passionate about providing exceptional customer experiences and are eager to contribute to our mission of democratizing finance..
Responsibilities at Groww Recruitment 2023
- Engage with customers through various communication channels, including phone, email, and chat, to provide guidance, resolve inquiries, and ensure a seamless investment experience.
- Understand customer needs, preferences, and investment goals to offer personalized solutions and recommendations.
- Educate customers about investment products, features, and benefits to help them make informed decisions.
- Collaborate with internal teams to address customer concerns, troubleshoot technical issues, and provide timely resolutions.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through effective problem-solving and communication.
- Maintain accurate records of customer interactions and feedback for continuous improvement.
- Communicate effectively with team members and stakeholders to ensure project milestones are met.
Requirements For Groww Recruitment 2023
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- Proven experience in a customer-facing role, ideally within the financial services or fintech industry.
- Strong interpersonal skills with a customer-centric mindset.
- Excellent communication skills in English and any additional languages are a plus.
- Ability to empathize with customers and understand their unique needs and concerns.
- Basic understanding of investment products, financial markets, and investment trends in India.
Groww Required Skills:
- Proficiency in using customer relationship management (CRM) tools.
- Problem-solving skills to address customer inquiries and concerns effectively.
- Adaptability to evolving business processes and tools.
- Attention to detail and accuracy in maintaining customer records.
- Strong time management skills to handle a high volume of customer interactions.
- Positive attitude and willingness to contribute to a collaborative team environment.
How To Apply for Groww Recruitment 2023
To apply for Subject Matter Expert, follow these steps:
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button at this point and wait.
- On your screen, your application form will display.
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