| Post Name | Process Associate |
| Date | October 19, 2023 |
| Short Info. |
Genpact is inviting applications for the position of Process Associate Here you are given complete information about the job. Must read the complete article for complete information. |
Genpact Recruitment 2023 Overview
| Company Name | Genpact |
| Post Name | Process Associate |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Information Technology |
| Location | Gurugram |
| Category | Retail Assets |
| Official Website | Genpact |
| Salary | UPTo 3.0LPA + Incentives |
About Genpact Company
Genpact is an American professional services firm based in Bermuda and headquartered in New York City, New York. The company currently has more than 100,000 employees and serves customers in more than 30 countries around the world.
Why Should You Join
I will get maximum exposure at Genpact since IT offers many services to multiple sectors worldwide. It would be a better platform to develop my knowledge and expertise
Responsibilities
• Provides superb Customer Service
• Researches provider inquiries and offer statistics via voice or written communique
• Provides info on accesses wished for providers to make use of self-provider gear
Escalates tickets to enterprise regions for possibilities that can not be resolved withinside the Contact Center.
• Communicate in a expert way with clients in any respect instances; have interaction help group while help is wished.
• Proper grammar and spelling in written communications with clients
• Meet expectancies of efficient time the use of time control capabilities
• Comply with agency policies, procedures, and requirements of ethics and integrity
• Monitor Boards, Aux Times & observe up with Agents as wished
• Notify Managers of traits concerning aux instances
• Assist retailers for the duration of excessive aux out time
• Take escalated requires agitated callers
• Monitor organization chat & stroll ground to help friends
• Identify via organization chat/ground taking walks while intervention is wanted
• Monitor Oracle price price tag queues and assign tickets to retailers to paintings
• Trouble taking pictures the use of their technical knowledge & time past what tier 1 can offer
• Handle all escalated tickets
Education Requirement :
-
Graduate with English
Skills Requirement
• Stay up to date with technology and apply new knowledge to your work.
• Ability to read and understand written information and ideas.
• Ability to use relevant information and personal judgment to find the best possible solution to any situation.
•Consistently exhibits excellent customer service skills. Information exchange can take place in person, in writing, by telephone, or by email.
• The ability to communicate information and ideas in a way that others can understand.
Location
- Gurugram, Haryana
How To Apply For a Genpact Process Associate
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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