Job Position: Support Service
Company Name: Genpact
Qualification: Any Degree Graduate
Job Location: Hyderabad
Salary: Up to 4 LPA (Expected)
Job Description:
Genpact, a global professional services firm, is seeking qualified candidates for the position of Support Service. As a Support Service professional, you will play a crucial role in providing excellent customer service and support to clients.
Responsibilities:
Interact with customers to provide assistance and resolve their queries or issues.
Handle incoming calls, emails, and chats from customers in a timely and professional manner.
Provide accurate information and guidance to customers regarding products or services.
Collaborate with cross-functional teams to address customer concerns and ensure prompt resolution.
Maintain detailed records of customer interactions and transactions.
Stay updated with product knowledge and company policies to provide accurate and up-to-date information to customers.
Requirements:
Graduation in any field is required.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and customer service orientation.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with MS Office applications.
Flexibility to work in rotational shifts.
Benefits:
Competitive salary package, up to 4 LPA.
Health insurance and employee wellness programs.
Opportunities for career growth and skill development.
Collaborative work environment with a diverse team.
Employee recognition and rewards programs.
How to Apply:
Interested candidates are requested to submit their updated resumes to the Genpact careers portal at [link]. Please mention “Support Service” and “Hyderabad” in the subject line of your application. Only shortlisted candidates will be contacted for further selection processes.
Note: The application deadline is [date]. Join Genpact and be part of a dynamic team dedicated to delivering exceptional customer service. Apply now and kickstart your career!