Job Position: Domain Trainee – Cash Apps-INS019406
Company Name: Genpact
Qualification: Graduation
Job Location: Jaipur, Rajasthan, India
Salary: up to 4 LPA* (Glassdoor)
Job Description:-
Required Qualification & Skills:-
Minimum Qualifications:
B.Com Graduate
Strong Communication Skills (verbal and written)
High Energy level
Preferred Qualifications:
Ability to learn ERP systems
Good analytical and problem-solving skills
Excellent MS Office skills
Good conceptual knowledge and experience in insurance cash application activities preferred
Job Description & Responsibilities:-
In this role, you will be responsible for all the activities related to Cash & Collection domain.
Account Setup and maintenance, Premium application, reinstatement, renewal of payment received from policyholders
Backbate and cancellation of policies in case of payment made by policyholder get a bounce
Respond to email /phone queries related to disputed cases
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
Identify opportunities and recommend solutions for process and automation enhancements
Daily reporting of individual portfolios to track and monitor the past dues and pending items
Implement a strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a team player to process any ad-hoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
Escalate problems to senior staff members and or management as appropriate.