Flipkart Job Recruitment 2023 – Production System & Network Engineer Posts – E- Commerce Job In Bangalore

The Prod-Noc team provides 24×7 coverage and support for the flipkart.com DC Infrastructure and is responsible for monitoring, reporting, and escalation of any IT Infrastructure related issues. PSNE team has people responsible for measuring and monitoring Flipkart’s Network, Application and Security issues. This team coordinates and works closely with DevOps, Infrastructure, and Development teams.

Responsibilities & Requirements:

• Monitor all the configured components on the network dashboard.
• Rapidly responding to all alerts, restoring or escalating Incident/Outage (SEV0, SEV1) issues as per established SLAs
• Facilitate technical/crisis management conference calls during Major ILL/NLD Link outages with concerned ISPs and Internal stakeholders.
• Tracking and following up on major incidents/Outages for restoration of the ILL/NLD links and RFO for the related issue.
• Reporting/Escalating Link issues through monitoring systems or Triggered Alerts and ISP’s Helpdesk Portal
• Participate in planned activities of DCs.
• Assist DevOps and Infrastructure Engineering teams in break fixes.
• Observe and report traffic and alert patterns.
• Identify the scope of automating manual work.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in a timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Participate in change management and post-mortem process to ensure operational consistency and service improvement.

Qualifications:

• One plus years with NOC Operational Support on Basic Data Centre Environment
• Working Knowledge and experience with Operations Support and Escalations, Change Management, Cisco, Juniper, Basic Networking Skills, and Enterprise monitoring tools.
• Working knowledge in Linux and UNIX administration.
• Working knowledge of scripting language – bash or Python or Perl or PHP