Job Title: Executive – Ticketing
Salary Package: ₹22,000 – ₹28,000 a Month
Company Name: Flipkart
Job Location: Mumbai, Maharashtra
Qualification : Bachelor’s Degree
Job Info:
- Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.
Responsibilities:
– Cancel and refund all bookings requested by direct cancellation through customer login or by calling customer service of Cleartrip.
– Verify exact nature of cancellation request – full, partial sector, split pax , amended , no show , full refund. Exception cases like visa rejection , medical and death cases.– Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full service airlines across all domains.
– Once cancellation process is completed, screenshot needs to be captured confirming the same.
– Refund to be computed depending on the nature of cancellation as pt.2.
– Document all details accurately using Salesforce CRM.
GDS knowledge, Communication skills, Airline / IATA background