| Post Name | Customer Service Specialist |
| Date | October 19, 2023 |
| Short Info. |
Croma is inviting applications for the position of Customer Service Specialist Here you are given complete information about the job. Must read the complete article for complete information. |
Croma Recruitment 2023 Overview
| Company Name | Croma |
| Post Name | Customer Service Specialist |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Consumer Durables and Electronics |
| Location | Bengaluru |
| Category | Retail Assets |
| Official Website | Croma |
| Salary | UPTo 3.0LPA + Incentives |
About Croma Company
Infiniti Retail is one of India’s leading consumer durables and electronics (CDE) retailers and operates under the brand name ‘Croma’. Founded in 2006, Croma is India’s unique large retailer of all multi-brand digital gadgets and home appliances.
Why Should You Join
We encourage people to challenge the status quo with bold, innovative ideas and empower themselves to make a difference. There is no room for daily life here. At Croma, you can go hands-on, see all the intricacies for yourself, and get a real taste of retail.
Responsibilities
Provides excellent customer service by responding to inquiries, resolving issues, and providing assistance in a courteous and professional manner, whether in person, by telephone, or through online channels.
Have an in-depth understanding of the electronics and devices sold by Croma, effectively answering customer questions and assisting with product selection.
Assist customers in placing orders, tracking orders, and ensuring timely and accurate delivery of products. Process customer returns, exchanges, and warranty claims in accordance with
Croma’s policies, ensuring a smooth and hassle-free process for customers.
Provide technical support and advice, including troubleshooting and basic repair advice, to customers who have questions or problems with electronic equipment or devices.
Monitor product availability and inventory levels and help customers check the availability of specific products.
Education Requirement :
- – Bachelor’s degree
Skills Requirement
Strong verbal and written communication skills are essential to effectively interact with customers and convey information clearly and professionally.
An in-depth understanding of the electronic products and devices offered by Croma is critical to responding to customer inquiries and providing recommendations.
Strong problem-solving skills are required to address customer issues, find solutions, and make quick decisions when necessary.
Basic technical knowledge is essential to assisting customers with troubleshooting electronic equipment and devices and providing technical support.
A strong customer-focused approach, where customer satisfaction and needs are our top priority, is key to providing excellent service.
Location
- Bengaluru, Karnataka
How To Apply For a Croma Customer Service Specialist
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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