Job Title: Quality Manager
Salary Package: Up to 6 LPA (Expected)
Company Name: Concentrix
Job Location: Chandigarh
Qualification : Graduate
Job Info:-
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
Generate and implement out of the box ideas and Process improvement initiatives in the process.
Drive Process control & Compliance in addition to managing the audit requirements
Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
Provide quality floor support, feedback and refreshers
Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
Run FMEA and compliance audits and health check of the account.
Drive continuous improvement for Transaction Quality and Delivery
Manage Call Quality & Client related KPI’s
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
How to Apply?
As always, look through the particulars on this page.
After reading, scroll through to spot the apply link.
Click on the apply link to get diverted to the jobs.concentrix.com website.
Enter the details as per the instructions provided.
Cross-check the provided details before submitting the application.