Job Position: Technical Support Operations
Company Name: Concentrix
Qualification: Any Degree Graduate
Job Location: Noida
Salary: Upto Rs. 5LPA
Job Description:
Concentrix, a global leader in customer experience outsourcing, is currently seeking highly motivated individuals for the position of Technical Support Operations. As a Technical Support Operations professional at Concentrix, you will play a crucial role in providing exceptional technical support to our clients and ensuring customer satisfaction.
Responsibilities:
Providing technical support and troubleshooting assistance to customers via phone, email, or chat.
Resolving technical issues related to hardware, software, and network connectivity.
Diagnosing and resolving software and hardware problems.
Escalating complex issues to senior technicians or appropriate departments.
Documenting and maintaining accurate records of customer interactions and solutions.
Collaborating with cross-functional teams to improve processes and customer experience.
Staying up-to-date with product knowledge and industry trends.
Qualifications:
Any degree graduate with a strong interest in technical support and customer service.
Excellent verbal and written communication skills.
Basic understanding of computer hardware, software, and networking concepts.
Ability to troubleshoot technical issues and provide effective solutions.
Strong problem-solving and analytical skills.
Customer-focused mindset and the ability to handle customer inquiries with patience and empathy.
Willingness to work in a fast-paced environment and adapt to changing priorities.
Job Location: Noida, India
How to Apply:
If you are interested in joining our team as a Technical Support Operations professional at Concentrix, please submit your updated resume and a cover letter to [email protected] with the subject line “Technical Support Operations Application – Concentrix 2023”. We will review your application and contact you if you are shortlisted for an interview.
Note: Only shortlisted candidates will be contacted.