Job Title: Senior Support Specialist
Salary Package: ₹25,000 – ₹38,000 a Month
Company Name: CBTS
Job Location: Chennai, Tamil Nadu
Qualification : Bachelor’s degree
Job Info:
The Senior Support Specialist will analyze and resolve issues where there is no run books based solution. The incumbent will troubleshoot issues and provide tactical solutions. The incumbent will investigate Production and Client support issues escalated to them by the level 1 support team. This includes but is not limited to, investigation into code (without any fixes). The incumbent will be the subject matter expert and will interface with the AppDev team on issues requiring additional analysis/code fixes. The incumbent will also drive Incident Management.
Essential Functions:
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
- Ability to manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
- Actively participate in Change management process with view to manage risk in production environment
- Willing to learn and troubleshoot/support proprietary technologies.
Education:
Four years of College resulting in a Bachelor’s Degree or equivalent
Relevant Work Experience:
5 to 7 years in related field
Special Knowledge, Skills and Abilities:
- Computer Science concept of Data Structures in practical use cases.
- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
- One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
- One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.
Supervisory Responsibility:
Provides guidance to less experienced colleague as required
Work Environment:
- Working alone on moderately complex systems or with colleagues on larger or more complex systems, produces outline system specifications covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered.
- Working alone or with colleagues, specifies user/system interfaces, including for example: menus, screen dialogues, inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures