Job Title: Support Analyst
Salary Package: Min 8 LPA (Expected)
Company Name: Capgemini
Job Location: Mumbai
Qualification : Bachelor’s Degree
Job Info:-
Experience in technical /Global Service Desk/IT Service Desk role.
Excellent verbal and written communication skills.
Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
Excellent customer service skills that build high levels of customer satisfaction.
Primary Skills:-
Experience in ticketing tool like BMC remedy, ServiceNow etc
Good knowledge and experience in Windows OS.
Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM etc.
Global Service Desk/IT Service Desk/ IT Helpdesk experience.
Secondary Skills:-
Good Knowledge on Skype, Teams
Experience in Networking – LAN, Wi-Fi, VPN, internet, intranet, SSO etc.
Good Experience in Encryption software’s like Bit locker, Sophos, PGP etc.
Proactive problem solving, analytical mindset & customer centric approach.
How to Apply?
As always, look through the particulars on this page.
After reading, scroll through to spot the apply link.
Click on the apply link to get diverted to the jobs.capgemini.com website.
Enter the details as per the instructions provided.
Cross-check the provided details before submitting the application.