Post Name Infrastructure Support Specialist Date August 02, 2023 Short Info.
Bechtel Recruitment 2023 Overview
| Company Name | Bechtel |
| Post Name | Infrastructure Support Specialist |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Financial services |
| Location | New Delhi |
| Category | Sales |
| Official Website | Bechtel |
| Salary | UPTo 3.0LPA + Incentives |
About Bechtel Company
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world’s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.
We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.
Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.
Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.
Bechtel is seeking an analytical, innovative, achievement-oriented candidate who excels in collaborating with diverse team and has advanced technical skills.
The Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large-scale, hybrid cloud and on-prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and business stakeholders and should be adept at managing interdepartmental relationships.
Why You Should Join
- Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.
- Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.
- Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.
- Provides proactive executive white glove support globally (direct as well as remote).
- Responsible for reporting on metrics.
- Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed.
- Follows the established technology standards, policies, support processes and security requirements.
- Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action.
- Performs technical support actions, including, but not limited to:
- Endpoint configuration (PCs as well as mobile devices), deployment and upgrade.
- Deploy and support standard collaboration technologies such as Microsoft Teams, OneDrive.
- Troubleshoot Teams and Poly video conferencing endpoints and smart displays like Surface Hubs.
- Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.
- Resolve incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
- Troubleshoot user access and authentication issues associated with Active Directory (AD), Azure AD (AAD) and multi-factor authentication tools.
- Deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.
- Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
- End-user hardware asset and configuration life cycle management through tools like ServiceNow.
- Performs moves, adds, and changes.
Education Requirement
- Bachelor’s degree in computer science plus a minimum of 3-5 years relevant work experience, or, 7 – 10 years of relevant work experience in lieu of a degree. A combination of experience and technical certifications may also meet this requirement.
- Microsoft Azure Fundamentals
- ITIL 4 Foundation certification
Skills and Requirements
- Excellent interpersonal and management skills
- Excellent written and verbal communication skills
- Excellent time management skills with the ability to work under pressure and meet deadlines.
- Ability to manage competing and fluctuating business priorities
- Advanced knowledge of IT Infrastructure Management
- Advanced expertise in ServiceNow
- Fully proficient in managing hardware assets