Job Title: Trainer
Salary Package: ₹20,000 – ₹35,000 a Month
Company Name: Axis Bank
Job Location: Remote
Qualification : Bachelor’s Degree
Job Info:
Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via crossell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.
About the Role:
Training role requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships; partnering with all stakeholders for execution of the training strategy at the centers. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
Key Responsibilities:
- Implement the Training solutions designed for product, process, soft skills and behavioral training at the center
- Train the new recruits on product and process/soft skills/voice and accent, conduct certifications within the defined time frame and ensuring the throughput meets the desired levels.
- Handhold, support and guide new joiners during training and on job training, to ensure low attrition, high knowledge levels and desirable productivity.
Qualifications:
Optimal qualification for success on the job is:
- Graduation from a recognized institute
- Exposure to BFSI and/or contact center services
- Experience in Outbound Sales preferred.
- Awareness of Product, Process training in the Financial Services Industry highly preferred
- Minimum 2 years of experience in a relevant role
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Skills
- MS Office skills
- Excellent communication skills – verbal and written communication
- Interpersonal skills
- Training Delivery Skills
- Planning, decision making and prioritization skills