Job Position: Customer Service – Voice
Company Name: American Express
Qualification: Any Graduates
Job Location: Gurgaon/ Gurugram, Haryana
Salary: ₹ 4.25 – 8.5 Lacs P.A
Job Description:-
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure
Roles and Responsibilities:Job Description:
• Cater to Card Member’s credit requirements by educating them about product features and spend capacity
• Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels
• Meet metrics on quality, efficiency and collection
• Identifying Financial Hardship and assisting vulnerable customers who find themselves in unexpected financial hardship
• Making informed decisions based on challenging customer specific situations- Assess inquiry & profile of the CM and consult to share relevant spending options
• Build rapport quickly with Customers/Account Managers and put them at ease
• Deliver on Employees, Customer & Shareholder Metrics as Per Goals
• Shifts 24X7
Minimum Qualifications:
• 1-7 years of experience in International Contact Centers preferably in Collections Domain
Desired Candidate Profile:
• Ability to deliver result & display Personal Accountability.
• Excellent Communication Skills (Written & Verbal).
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Proficiency in MS Office – Excel, PowerPoint and Word preferred.
• Strong Team Player with high level of integrity.
• Change Management Ability & self-motivated.
• Demonstrated ability to work effectively within a team environment as well as independently.
• Language: English
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations