Job Position: COLLECTION SPECIALIST
Company Name: American Express
Qualification: Graduates
Job Location: Gurgaon/Gurugram, Delhi / NCR
Salary: up to 5LPA (Expected)
Job Description:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services.
We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience
Excellent Communication Skill
Comfortable working in 24/7 work environment
Ensure maximum recovery on CM accounts through Inbound/Outbound
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
Meet metrics on contact efficiency and collection.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
Qualifications
Undergraduates/Graduates with 1-6 years of International BPO calling experience.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations