Amazon Easy is Amazon India’s assisted shopping service for customers who are currently not shopping online. Amazon has connected with local entrepreneurs to set up and manage Amazon Easy stores, where customers can walk in for assistance with buying on Amazon.
Why You Should Join
This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We’re seeking a Team lead for our FC operations. In this role, you will be responsible for:
Education Requirement
Bachelor’s Degree
Skills and Requirements
– 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
– Bachelor’s degree
– Speak, write, and read fluently in English
– Experience with Microsoft Office products and applications
– Experience with Excel
Location
Mumbai
How To Apply For a Amazon Team Leader – Spoke
– Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
– Driving performance management of your team members. Preparing and implementing training and development plans for associates.
– Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
– Conducting 4M and 5S audits for the delivery station on a daily basis.
– Stand-in for Area Manager.
– Ability to manage day and night shifts.
– Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
– Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
– Lead the order batching strategy to ensure efficiency while protecting customer experience
– Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates
– Perform in depth problem solving in all areas to ensure successful and continuous operations
– Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software
