Post Name Translation Associate Date August 20, 2023 Short Info.
Amazon Recruitment 2023 Overview
| Company Name | Amazon |
| Post Name | Translation Associate |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | E Commerce |
| Location | Hyderabad |
| Category | Sales |
| Official Website | Amazon |
| Salary | Upto 3.5LPA + Incentives |
About Amazon Company
Amazon is seeking highly motivated German speaking candidates for its Fulfillment by Amazon’s (FBA) Support Operations sites in Hyderabad. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder and CEO of Amazon.com.
Why You Should Join
Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. There are distinct manual research processes conducted by Support Operations, a team of 1500+ employees operations spanning across India, Costa Rica, China, and the United States supporting North America. Support Operations is expanding its scope in European market place to provide consistent Seller experience and this role will play a great role towards achieving that. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.
Key job responsibilities
• Fluency in German Language (both written and verbal), Communication with external customers (Carriers, Vendors/Sellers) and internal customers (Fulfillment Centers, Operations/Support teams)
• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research and reimbursement requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only).
• Achieving weekly productivity and quality targets.
Education Requirement
0-2 years of experience
• Bachelor’s Degree in any stream
• German Language B1 certification or equivalent
• Understanding and responding in German Language
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Proven analytical and data gathering skills
• Proven communication and comprehension skills