Job Title – Virtual Customer Service
Qualification – 10 + 2/Any graduate/ PG
Company Name – Amazon
Location – Delhi/Work From Home
Salary – 2 to 4 LPA
Job Info.:-
The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Amazon is hiring candidates for the post of Virtual Customer Service.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together how to offer the best customer service experience.
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and
Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned.
Preferred skill:
Action-oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills – the ability to clearly understand and address customer issues appropriately
Good composition skills – the ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills.