Job Position: Data Associate
Company Name: Amazon
Qualification: Any Degree Graduate
Job Location: Hyderabad
Salary: Up to 5 LPA*
Job Description:-
Graduate or equivalent
Excellent English language proficiency: verbal, writing, reading and comprehension
Strong analytical and communication skills
Passion for delivering a positive customer experience, and maintain composure in difficult situations
Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
Flexible to work in rotational week offs.
Roles and Responsibilities:
Meets business metrics and goals, i.e., SLA, production, and quality targets Works with minimal direction Maintains records of day- to-day work by updating trackers or workflow tools as necessary
Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant Contributes to project improvement and operational excellence ideas, as applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined
SLA Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules.