Amazon Job Openings In Delhi – Job For Graduates In Delhi | Urgent Job For Freshers 2022

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.

  LOCATION (Delhi/ UP)
  SHIFT REQUIREMENTS (24/7)

  Summary of Responsibilities:
  * Demonstrates effective, clear and professional written and oral communication in English and Hindi Language. Fluency in these languages a must.
  * Ability to handle inbound and outbound calls along with email support
  * Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  * Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  * Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  * Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  * Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  * Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  * Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

  Education, Experience and Skills:
  * Education: 3rd level qualification Graduation
  * Language: Hindi and English proficiency
  * 6 + months experience within a customer service /contact Centre environment would be an advantage
  * Demonstrated desire to expand skills into new areas.

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