Post Name Lead – Operations Date August 22, 2023 Short Info. We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Airtel Recruitment 2023 Overview
| Company Name | Airtel |
| Post Name | Lead – Operations |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Telecommunications |
| Location | Chennai |
| Category | Sales |
| Official Website | Airtel |
| Salary | UPTo 3.0LPA + Incentives |
About Airtel Company
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
Why You Should Join
2) Timely Escalation and follow up with all vendor/ partner / customer and other relevant stake holders in case of any incidence and follow up till closure.
3) Organizing, documenting troubleshooting processes into standard operating procedures and handling escalations.
4) Focus on maintaining SLA as per standard and strictly adhere to process.
5) Responsible for flashing timely incidence updates message / Mail to all relevant stake holders.
6) Responding to customer inquiries and keeping the customer up to date on problem resolution.
7) Train and guide new employees.
Education Requirement
- Bachelor’s Degree
Skills and Requirements
- – Good understanding and hands on experience on STP Hardwares.
– To be Familiar on LU/ SMS Call flows.
– Teamwork and collaboration
– Analytical and problem Solving
– inter-personal skills
– Improving customer satisfaction with quick resolution.
– Optimum use of resources