Job Title: Duty Manager
Salary Package: ₹20,000 – ₹25,000 a Month
Company Name: Air India Limited
Job Location: Pan India
Qualification : Bachelor’s Degree
Job Info:
Responsible for providing effective and efficient services to Air India passengers by owning end-to-end Ground Handling operations at Airports.
Key Responsibilities
- Work closely with Ground Handling Agency (GHA) and all other teams at the airport to ensure on-time Performance targets
- Provide support to staff in case of IRROPs and ensure guests are provided with full support during any disruption.
- Effective management of available resources at the airport to ensure smooth day-to-day operations.
- Render all possible assistance to GHA and other departments to resolve all sorts of customer grievances.
- Contingency handling preparedness
- Monitor and evaluate GHA SLAs parameters through various internal and external reviews and raise deficiency reports.
- Knowledge of IOSA standard manual is preferred.
Skills & Attributes
- Self-starter and should be able to drive multiple initiatives at Airport
- Should possess organizational & time management skills
- Excellent written and oral communication skills
- Should be digital savvy and comfortable with all modern work management tools.
Work Experience
- Years of Experience 5-12 years of work experience in Business operations/Customer facing role preferably in the Aviation industry
Qualification
- Qualification Graduate from a recognized university, MBA will be preferred