Job Title: Analyst I – Service Management
Salary Package: Up to 6 LPA
Company Name: Accelya
Job Location: Mumbai, India
Qualification: Graduation
Job Info:
Accelya, a leading global provider of technology solutions for the travel and transport industry, is seeking qualified individuals for the role of Analyst I – Service Management. As an Analyst I, you will play a key role in ensuring seamless service delivery and customer satisfaction. Join our team in Mumbai, India, and contribute to the success of our innovative and customer-centric organization.
Key Responsibilities:
Monitor and manage service requests, incidents, and escalations to ensure timely resolution.
Collaborate with internal teams and stakeholders to identify and implement process improvements.
Maintain accurate and up-to-date documentation related to service management activities.
Assist in conducting service performance reviews and reporting key metrics to management.
Work closely with clients to understand their needs and provide excellent service support.
Requirements:
Graduation degree or equivalent qualification in a related field.
Previous experience in service management or IT support is advantageous but not mandatory.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Ability to work effectively in a team environment and handle multiple tasks concurrently.
Willingness to learn and adapt to new technologies and industry trends.
Salary and Benefits:
The selected candidates will be offered a competitive salary package of up to 6 LPA, based on qualifications and experience.
Opportunity to work with a global industry leader and gain exposure to the travel and transport domain.
Comprehensive training and professional development opportunities.
Employee benefits and a supportive work culture that values innovation and collaboration.
How to Apply:
If you are ready to take the next step in your career and be a part of Accelya’s journey, please submit your updated resume and a cover letter highlighting your interest and qualifications to [Accelya’s Job Application Email/Portal]. Applications will be accepted until [Closing Date].
Join Accelya and leverage your skills to deliver exceptional service solutions in the travel and transport industry. Embrace new challenges and grow professionally with us!