Post Name Senior Process Executive – Voice Date August 07, 2023 Short Info. Cognizant is a multinational technology company that provides various IT services, including business process outsourcing (BPO) and customer support services. The job title “Senior Process Executive – Voice” typically indicates a role within their customer support or voice-based BPO operations.
Cognizant Recruitment 2023 Overview
| Company Name | Cognizant |
| Post Name | Senior Process Executive – Voice |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | IT industry |
| Location | Bangalore |
| Category | sales |
| Official Website | Cognizant |
| Salary | UPTo 3.0LPA + Incentives |
About Cognizant Company
Cognizant is a multinational technology company that provides various IT services, including business process outsourcing (BPO) and customer support services. The job title “Senior Process Executive – Voice” typically indicates a role within their customer support or voice-based BPO operations.
Why You Should Join
- Customer Interaction: Engage in phone calls or other voice-based interactions with customers to address inquiries, resolve issues, provide information, or assist with various customer-related tasks.
- Problem Solving: Analyze customer queries or concerns and provide appropriate solutions or guidance. This may involve troubleshooting technical issues, navigating customer inquiries, or assisting with account-related matters.
- Quality Assurance: Ensure that all interactions adhere to Cognizant’s quality standards and guidelines. Maintain a high level of professionalism and customer service during all interactions.
- Documentation: Accurately record and document customer interactions, including details of inquiries, resolutions, and any other relevant information in the company’s systems.
- Adherence to Processes: Follow established processes and procedures to handle customer interactions efficiently and effectively. Keep up-to-date with any changes in processes or systems.
- Product Knowledge: Develop a deep understanding of the products, services, or systems relevant to the customer support role. Stay informed about updates, changes, or new offerings.
- Team Collaboration: Collaborate with team members and supervisors to resolve complex customer issues and share best practices for delivering exceptional customer service.
- Performance Metrics: Meet or exceed performance metrics and key performance indicators (KPIs) set by the organization, such as response time, resolution time, and customer satisfaction.
Education Requirement
The qualifications and requirements for a Senior Process Executive – Voice position at Cognizant may vary depending on the specific project, client, or industry focus. However, typical qualifications include:
- A bachelor’s degree or equivalent work experience.
- Strong communication skills, both verbal and written.
- Customer service orientation and a strong desire to assist customers.
- Problem-solving skills and the ability to think on your feet.
- Adaptability to handle a variety of customer inquiries.
- Proficiency in using relevant computer applications and tools.
- Prior experience in customer service, call center, or voice-based support is often preferred.
Skills Requirement
Proven experience (2 years) in ad operations & ad sales, online marketing/online ad sales or programmatic advertising.
- 2+ years working in an external client facing environment involving aspects of negotiation/business development.
- Sales exposure in Digital field wherein responsible for upsell/cross sell or direct sales.
- Strong Excel and PowerPoint skills
- Creative and strategic vision to build value proposition for clients
- Strong analytical skills as well as experience in applying those skills in the advertising domain
- Ability to work cross-functionally and with a wide range of employees with different skill sets
- Ability to aggregate and analyze internal and external campaign metrics to assess performance drivers and identify insights.