Post Name Phone Banking Officer Date August 06, 2023 Short Info. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses.
ICICI Bank Recruitment 2023 Overview
| Company Name | ICICI Bank |
| Post Name | Phone Banking Officer |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Financial services |
| Location | Mumbai |
| Category | sales |
| Official Website | ICICI Bank |
| Salary | UPTo 3.0LPA + Incentives |
About ICICI Bank Company
ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. Until the late 1980s, ICICI primarily focused its activities on project finance, providing long-term funds to a variety of industrial projects. With the liberalization of the financial sector in India in the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services provider that, along with its subsidiaries and other group companies, offered a wide variety of products and services.
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer ”s profile, demographics, banking Behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Why You Should Join
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers over the phone
Education Requirement
- Sales and Relationship experience from any industry
- Graduate with 0-5 years
Skills and Requirements
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts