Post Name Manager – Customer Service Operations Date August 02, 2023 Short Info.
Tata Communications Recruitment 2023 Overview
| Company Name | Tata Communications |
| Post Name | Manager – Customer Service Operations |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Retail |
| Location | Chennai |
| Category | Airlines |
| Official Website | Tata Communications |
| Salary | UPTo 3.0LPA + Incentives |
About Tata Communications Company
The Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services
Management and administration of multiple flavours of Unix/Linux Operating System and Middleware (RedHat, CentOS, SUSE Linux & Solaris, AIX Unix)
Should be willing to work under pressure. Should be able to work/assist senior technical peer and subordinates. Should have minimum of 8+ years of experience in Unix Technical Support.
Why You Should Join
- Expertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities.
- Level 3 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment.
- OS Patch management of servers based on defined timelines.
- Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined.
- Process all Service requests via Change Management process.
- Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
- Coordinate cross department communications when required to assist in resolution of Incidents
- Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization.
Technical Competencies
As a UNIX SME the skills and qualifications will ideally include.
- Sound experience in minimum 2 Unix flavors. (Primary Skill set: RedHat, Secondary Skills set SUSE, AIX & Solaris) on its cluster management. (RedHat OS Cluster, VCS & SUSE OS Cluster)
- Ability to work under pressure and meet tight deadlines is required.
- Depth knowledge in ITIL Process. (Incident, Change, Problem Management etc.)
Education Requirement
- Bachelor’s Degree.
- Minimum of 8+ years of relevant experience.
- One technical certification and ITIL certification would be a plus.
Skills and Requirements
Communication Skills