Job Title: Customer Service Specialist
Salary Package: ₹18,000 – ₹28,000 a Month
Company Name: TATA Croma
Job Location: Bengaluru, Karnataka
Qualification : Bachelor’s Degree
Job Info:
Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.
Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers
Bringing alive the promise of a ‘Brighter Every Day’ for its customers, Croma offers a world-class ambience to shop both in-store and online at www.croma.com, giving customers a seamless ‘omni-channel’ shopping experience that lets him/ her enjoy the best of both the online & the offline worlds.
Duties And Responsibilities
- Providing customer support via telephone, e-mail, voice chat or in-person.
- Informing customers about products and services.
- Responding to customer questions.
- Resolving customer complaints.
- Suggesting solutions for common problems.
- Preparing documents and reports.