Citi Job Recruitment 2023 – Customer service analyst Posts – Bank Job In Mumbai For Freshers

• The successful candidate will be required to manage Client Service Requests in a busy and dynamic environment and to ensure all day-to-day functions are carried out in a timely and efficient manner. Responsibility for a number of core areas:
  • Support across Trade products, including ,  Guarantees, Supplier Finance and Export LCs/Collections including ownership of underlying issues requiring remediation
  • Reviewing of processes to provide improvements and reduce issues experienced by clients
  • Preparation of reports and Stats on trade products
  • Assist on negotiations of the structuring of guarantee facilities
  • Liaising with Citi’s global network of branches to collate information for centralisation of facilities to our regional trade hubs

The primary focus of the job is to provide a high quality service to our internal and external customers by ensuring that our training levels, knowledge and understanding of the product offering is to a uniformly high standard, and ensure that any errors are noted and corrective action taken.

Qualifications:

• Minimum 5 years’ experience in a Service or Operations Role
• Trade experience highly desirable
• Ability to quickly understand and resolve complex issues
• Possess highly effective written and oral communication skills; excellent organizational and project management skills
• Strong investigative and analytical skills
• Self starter
• Proven Track record