Job Title: MANAGER OPERATIONS : CUSTOMER SERVICE (VOICE PROCESS)
Salary Package: up to ₹5 LPA*
Company Name: Allianz
Job Location: Trivandrum
Qualification : Graduate
Job Info:
Allianz, a global insurance and financial services company, is seeking a highly skilled and experienced Manager Operations for the Customer Service (Voice Process) role. As the Manager Operations, you will lead and supervise the customer service team, ensuring the highest level of service delivery and customer satisfaction. Join our team in Trivandrum and contribute to providing exceptional customer experiences.
Responsibilities:
Manage and oversee the daily operations of the customer service team handling voice-based inquiries.
Ensure service levels and performance targets are met or exceeded.
Provide leadership, coaching, and support to team members to enhance their skills and performance.
Monitor and evaluate team performance, conducting regular feedback sessions and performance appraisals.
Collaborate with cross-functional teams to resolve customer escalations and complex issues.
Identify process improvement opportunities to enhance efficiency and service quality.
Implement training and development programs for the team to enhance their product knowledge and customer service skills.
Maintain accurate records and reports related to customer interactions and service metrics.
Requirements:
Graduation from any recognized university or educational institution.
Proven experience in managing customer service operations, preferably in a voice-based process.
Excellent leadership and people management skills.
Strong understanding of customer service principles and best practices.
Ability to analyze data and identify areas for improvement.
Effective communication and interpersonal abilities.
Familiarity with insurance or financial services domain is a plus.
Salary and Benefits:
The selected candidate will be offered a competitive salary package of up to ₹5 LPA, as per company standards. In addition to the salary, Allianz provides various benefits, including health insurance, performance bonuses, and opportunities for professional growth.
Join Allianz and lead a dedicated team to deliver exceptional customer service. If you have the required qualifications and managerial expertise, we invite you to apply for this exciting opportunity.
To apply, please submit your updated resume along with a cover letter highlighting your relevant skills and experience to [email address]. The application deadline is [insert date].
Note: Only shortlisted candidates will be contacted for further evaluation. Allianz is an equal opportunity employer committed to diversity and inclusion in the workplace.