Job Title: Customer Service Support Operator
Salary Package: Up to ₹5 LPA
Company Name: Siemens Technology
Job Location: Hyderabad
Qualification : B.E/B.Tech/Any Degree
Job Info:
Siemens Technology is seeking a talented and customer-oriented individual to join our team as a Customer Service Support Operator. As a Customer Service Support Operator, you will be responsible for providing exceptional support and assistance to our valued customers. Your primary goal will be to ensure customer satisfaction by addressing their queries, concerns, and technical issues in a timely and professional manner.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a courteous and efficient manner.
Provide technical assistance and troubleshoot issues related to Siemens Technology products and services.
Guide customers through product usage, features, and functionalities.
Escalate complex technical issues to the appropriate teams for prompt resolution.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to improve product knowledge and service delivery.
Identify opportunities for process improvements to enhance overall customer satisfaction.
Stay up-to-date with Siemens Technology’s product offerings and technological advancements.
Assist in developing customer service procedures and policies.
Requirements:
Bachelor’s degree in Engineering (B.E/B.Tech) or any other relevant degree.
Excellent communication skills with a customer-centric approach.
Proven experience in a customer service or technical support role is a plus.
Strong problem-solving abilities with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using customer support tools and software.
Willingness to work flexible hours, including weekends and occasional overtime.
Knowledge of Siemens Technology products is desirable but not mandatory.
Salary and Benefits:
The selected candidate will receive a competitive salary package of up to ₹5 LPA based on qualifications and experience. In addition to the salary, Siemens Technology offers various benefits, including health insurance, performance bonuses, professional development opportunities, and a collaborative work environment.
Join our dynamic team and contribute to providing top-notch customer service for Siemens Technology’s esteemed clients. If you are passionate about delivering exceptional support and solving technical challenges, we welcome you to apply for this exciting opportunity.
To apply, please submit your updated resume along with a cover letter highlighting your relevant skills and experience to [email address]. The last date for applications is [insert date].
Note: Only shortlisted candidates will be contacted for further evaluation. Siemens Technology is an equal opportunity employer committed to diversity and inclusion in the workplace.