Job Title: IT Support Intern
Salary Package: Rs.4 LPA
Company Name: Accolite Digital
Job Location: Hyderabad
Qualification : B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc
Job Info:-
Year of passing- 2022/2023
Good understanding of ITIL (Incident Management).
Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.
Excellent communication skills (reading, writing, speaking).
Open to 24/7 work environment and rotational shifts.
Skills: information technology certified professional.
Selected intern’s day-to-day responsibilities include:
Diagnose and resolve basic technical issues.
Be the first point of contact for customers seeking technical assistance over the phone, email, or chat.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.